Summary
We can’t fully delete accounts or erase all personal data.
We must retain certain records for legal, AML, and audit purposes for the required retention period.
If you want to stop gambling, Self-Exclusion (SE) is the safest option.
Your options
Self-Exclusion (recommended)
Durations: 1 day, 7 days, 30 days, 6 months, 12 months, or permanent.
During SE: you can’t log in, can’t deposit, and we stop marketing to you.
Permanent SE is final.
Account closure (indefinite)
We close your account and stop marketing.
You can ask to reopen later, subject to checks.
If you feel at risk, choose SE instead.
Data and privacy
We retain limited personal and transactional data as required by law and our regulator.
We restrict processing to compliance, security, and record-keeping purposes.
Available Balance and withdrawals
If you have a remaining balance, we’ll process it under our standard withdrawal and KYC checks.
If a review is pending, we finish it first, then apply SE or closure.
How to request?
Email: [email protected]
Live Chat: Contact our team
Include: Full name, username, and your choice — SE + duration or Account closure.
We may verify your identity before actioning.
Important
SE can’t be lifted until it expires.
Permanent SE can’t be reversed.
If you’re worried about your gambling, choose Self-Exclusion.