If a game freezes, disconnects, or you close it mid-round/bonus, do this:
Quick steps
Reopen the game from your lobby. Use the same currency you started with (e.g., BTC, SOL). The session usually auto-restores and resumes the round/bonus.
Log out/in, then try again.
Clear cache & cookies, or open the game in another browser/device.
Disable ad-blockers/VPN temporarily and check your internet connection.
What happens to your bet?
Bets are processed server-side. If you were disconnected mid-round, the outcome is recorded by the provider and will auto-resume or settle when you reopen the game.
Your balance updates to reflect the final result once the round completes.
Still stuck?
Contact Live Support and share:
Game title and provider
Time of the issue and bet amount
Round ID or transaction ID (if shown)
Screenshot of any error message
We’ll check the game logs with the provider and help you finish the feature or settle the round quickly.