Skip to main content

Can I cancel my Welcome Bonus?

Changed your mind? Learn when and how to cancel the Welcome Bonus safely and keep your cash.

Updated over 3 months ago

Yes—if you change your mind early, you can cancel the Welcome (Deposit Match) Bonus and keep your cash.

How the balance works?

  • Your deposit + bonus show as one combined Bonus Balance.

  • Real funds are wagered first. Once real funds hit $0, wagering moves to bonus funds.

When you can cancel?

You can cancel as long as you haven’t wagered more than your original deposit.

  • If any part of a stake used bonus funds, the bonus can’t be cancelled.

  • Bets already settled from real funds stay settled.

What happens when you cancel?

  • We remove the remaining bonus balance and stop the rollover.

  • Any winnings generated from bonus funds (if any were used) are forfeited.

  • Your Real Balance remains and you can keep playing or withdraw (subject to standard checks).

Pending bets

  • Placed with real funds: stay active and settle normally.

  • Placed with bonus funds: not eligible if the bonus is cancelled.

How to cancel?

  • Open Live Support or email [email protected] and say you want to cancel the Welcome Bonus.

  • We’ll confirm you’re still within the cancellation window and process it.

Good to know

  • Each promo has specific terms (expiry, max bet, eligible games/markets, contribution %, max conversion).

  • Using VPNs, multiple accounts, or other bonus abuse voids the offer and may lead to account action.

Need help? Live Support or [email protected].

Did this answer your question?