Can’t log in? Follow the steps that match your situation.
If you think someone else accessed your account, tell Support — we’ll lock it while we verify.
Forgot your password
On the login page, select Forgot Password.
Enter your registered email and follow the reset link.
Check your spam/junk folder if you don’t see the email.
Still stuck? Email [email protected] or contact Live Support.
Lost access to your registered email
Contact [email protected] or Live Support.
For your security, we’ll temporarily lock the account and run a verification.
Once verified, we’ll update your email and restore access.
Lost your Two-Factor Authenticator (2FA)
Contact Live Support.
We’ll verify your identity and reset 2FA.
After access is restored, set up 2FA again and store backup codes safely.
Verification: what we may ask for
To protect your account, we need to confirm you’re the owner. We may request:
Full name, date of birth, and username.
A photo ID and a selfie for a one-time match.
Recent account details (e.g., last deposit method and date, last 4 digits of a card if used, or a transaction reference).
Billing address or phone number on file.
We’ll never ask for: your password, full card number, or any recovery seed/backup phrase.
After recovery: secure your account
Change your password and store it safely.
Re-enable 2FA and save backup codes.
Log out of all devices from your account settings.
Review recent activity and contact Support if anything looks off.
⚠️ Important: We can’t unlock or change anything until verification is complete. This protects you and your funds.