Delays are rare, but they can happen. Use this guide to check what’s going on and how to fix it.
Likely causes
Network congestion
Heavy traffic on the blockchain slows confirmations. Some networks take minutes; others can take hours.Incorrect address, network, or missing tag/memo
A wrong address, the wrong network (e.g., sending BSC to an ERC-20 address), or a missing tag/memo/destination ID can block or delay crediting—common with assets like XRP, XLM, ATOM, TON, etc. Contact Live Support immediately if you suspect this.
What to do?
Check the Tx on a block explorer
Copy your transaction hash (TxID) from the sender and confirm:Status is successful on the correct network
You used the exact Betski deposit address and any required tag/memo
Confirm confirmations
Some assets need multiple block confirmations before crediting. If your Tx is confirmed and you still don’t see funds after a reasonable time, contact Support.Review sender notifications
Look for fee, queue, or compliance flags on the sending wallet/exchange.
Crypto | Typical processing time | Explorer |
BNB (BSC) | 2–5 s | |
BTC | 10–30 min | |
ADA | 15–30 s | |
DOGE | 1–2 min | |
ETH | 10–15 s | |
LTC | 2–3 min | |
XRP | 3–5 s | |
SOL | 0.4–1 s | |
USDT (TRC20) | 3–6 s | |
TON | 2–6 s | |
TRX | 3–6 s | |
USDC (ERC20) | 10–15 s |
Important — irreversible transfers
Blockchain transfers are final.
Sending to the wrong address or network, or omitting a required tag/memo, can lead to permanent loss of funds.
Betski can’t recover or refund funds that don’t arrive at the correct address/network with all required details. Always double-check before sending.
Contact us
If the deposit hasn’t arrived after network confirmation, reach Live Support or email [email protected] with:
Username and asset
TxID and network used
Deposit address and any tag/memo you entered
Timestamp and screenshots from the sender
We’ll trace it and help you resolve it.